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Reservation and Transportation Ticket Agents and Travel Clerk resume example

A resume for a Reservation and Transportation Ticket Agents and Travel Clerk needs to show the work itself: make and confirm reservations for transportation or lodging, or sell transportation tickets. Day to day that means work like this: examine passenger documentation to determine destinations and to assign boarding passes; trace lost, delayed, or misdirected baggage for customers. Recruiters and applicant tracking systems both read for the tasks and tools this role actually involves, so the strongest resume names them in your own experience rather than describing the job in the abstract. Below are the tasks O*NET records for this occupation, the software and tools it uses, the titles it is advertised under, and the skills worth naming if they are genuinely yours.

Also advertised as

The same job is posted under many titles. Searching only your own job title hides most of the openings you could apply to.

  • Customer Service Agent
  • Reservation Agent
  • Ticket Agent
  • Airline Ticket Agent
  • Airport Sales Agent
  • Reservationist
  • Reservations and Ticketing Agent
  • Station Agent
  • Tour Sales Representative
  • Aircraft Agent
  • Aircraft Cabin Agent
  • Airline Agent
  • Airline Reservation Agent
  • Airline Reservationist
  • Airline Station Agent
  • Auto Club Travel Counselor
  • Automobile Club Information Clerk
  • Automobile Travel Club Counselor

O*NET records 40 titles for this occupation in total.

What this work actually involves

Tasks recorded for this occupation, in O*NET's words. If your experience covers one of these, it belongs on your resume in your own words.

  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Check baggage and cargo and direct passengers to designated locations for loading.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Confer with customers to determine their service requirements and travel preferences.
  • Announce arrival and departure information, using public address systems.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
  • Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.

21 tasks are recorded in total; these are the most central.

Example bullets for this role

Built from this occupation's own tasks. The brackets stay empty on purpose: we will not invent a number for you, and a fabricated metric is the fastest way to lose an interview you had already won.

  • Examine passenger documentation to determine destinations and to assign boarding passes, for [who or what it served], at [what volume].
  • Trace lost, delayed, or misdirected baggage for customers, for [who or what it served], at [what volume].
  • Check baggage and cargo and direct passengers to designated locations for loading, for [who or what it served], at [what volume].
  • Provide boarding or disembarking assistance to passengers needing special assistance, for [who or what it served], at [what volume].

Software used in this role

Recorded for this occupation by O*NET. An applicant tracking system matches the exact product name, so write the tool the way the posting writes it.

  • Amadeus Altea Reservation
  • Computer reservation system CRS software
  • Corel WordPerfect Office Suite
  • Delphi Technology
  • Email software
  • Galileo 360 Fares
  • GuestServe
  • MICROS Systems MICROS 9700 HMS
  • MICROS Systems OPERA Property Management System PMS
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint

20 software entries are recorded in total.

Tools and equipment

The physical equipment this occupation is recorded as using. Worth naming when a posting asks for it by name.

  • Airline ticket printers
  • Cash registers
  • Credit card processing machines
  • Desktop computers
  • Laptop computers
  • Multi-line telephone systems
  • Personal computers
  • Private automatic branch exchange PABX systems
  • Public address PA systems
  • Ticket printing machines

Skills an ATS reads for

Worth naming only if they are genuinely yours. Keyword overlap is one input to a resume's score, not a verdict.

  • maintain security

What this job rates as most important

O*NET rates every skill for importance to this occupation. These are the highest rated, in order.

  1. 01Active Listening
  2. 02Service Orientation
  3. 03Speaking
  4. 04Social Perceptiveness
  5. 05Reading Comprehension
  6. 06Critical Thinking
  7. 07Persuasion
  8. 08Coordination
  9. 09Judgment and Decision Making
  10. 10Time Management

Knowledge areas

The subject knowledge this occupation draws on, rated by importance.

  • Customer and Personal Service
  • English Language
  • Computers and Electronics
  • Public Safety and Security
  • Transportation
  • Geography
  • Psychology

What qualifications people in this job have

From O*NET's survey of people doing this work. This is what postholders reported, not a requirement any single employer sets.

  • 75%High School Diploma, or the equivalent
  • 12%Some College Courses
  • 9%Less than a High School Diploma

What level this role is pitched at

O*NET places this occupation in “Some Preparation Needed”. These occupations usually require a high school diploma.

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

Common questions

What does a Reservation and Transportation Ticket Agents and Travel Clerk do?
Make and confirm reservations for transportation or lodging, or sell transportation tickets. Day to day that includes work like examine passenger documentation to determine destinations and to assign boarding passes and Trace lost, delayed, or misdirected baggage for customers.
What skills should a Reservation and Transportation Ticket Agents and Travel Clerk put on a resume?
O*NET rates Active Listening, Service Orientation, Speaking, Social Perceptiveness, and Reading Comprehension among the most important skills for this occupation. Name the ones that are genuinely yours and show where you used them. A resume that lists skills you do not have is weaker than one that lists fewer.
What software should a Reservation and Transportation Ticket Agents and Travel Clerk list?
Software recorded for this occupation includes Amadeus Altea Reservation, Computer reservation system CRS software, Corel WordPerfect Office Suite, Delphi Technology, and Email software. Applicant tracking systems match on the exact product name, so write the tool as the posting writes it rather than describing it in general terms.
What other job titles cover Reservation and Transportation Ticket Agents and Travel Clerk work?
O*NET records 40 titles for this occupation, including Customer Service Agent, Reservation Agent, Ticket Agent, and Airline Ticket Agent. Searching only your own job title hides most of the openings you could apply to.
What qualifications does a Reservation and Transportation Ticket Agents and Travel Clerk need?
In O*NET's survey of people doing this job, 75% reported their level of education as "High School Diploma, or the equivalent". That is what current postholders reported, not a requirement any single employer sets.
Will this resume pass an ATS for a Reservation and Transportation Ticket Agents and Travel Clerk role?
No tool outside an employer can tell you how that employer's system is configured, including ours. What you can control is that the resume parses cleanly, names the work in the words the posting uses, and does not claim anything you cannot back up.

Related roles

Occupations O*NET records as closest to this one, and worth looking at if this search is not moving.

What this page cannot tell you

  • No tool outside an employer can tell you how that employer’s ATS is configured, including ours.
  • This page makes no claim about pay, demand or how many people hold this job. O*NET does not publish that here and we will not estimate it.
  • Keyword overlap is one input to a resume’s score, not a verdict on you. A resume that names skills you do not have is worse than one that names fewer.

If this is the job you are aiming at, the guide to tailoring a resume covers how to aim one posting properly, and building and exporting a resume here is free.

Occupation data from the O*NET 29.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under CC BY 4.0. O*NET is a trademark of USDOL/ETA. SpartanResume is not endorsed by USDOL/ETA.