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Baggage Porters and Bellhop resume example

A resume for a Baggage Porters and Bellhop needs to show the work itself: handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments. Day to day that means work like this: receive and mark baggage by completing and attaching claim checks; greet incoming guests and escort them to their rooms. Recruiters and applicant tracking systems both read for the tasks and tools this role actually involves, so the strongest resume names them in your own experience rather than describing the job in the abstract. Below are the tasks O*NET records for this occupation, the software and tools it uses, the titles it is advertised under, and the skills worth naming if they are genuinely yours.

Also advertised as

The same job is posted under many titles. Searching only your own job title hides most of the openings you could apply to.

  • Bell Captain
  • Bellman
  • Skycap
  • Valet
  • Bell Person
  • Bellhop
  • Bellperson
  • Doorman
  • Ground Support Agent
  • Sky Cap
  • Service Tech
  • Airport Guide
  • Baggage Checker
  • Baggage Handler
  • Baggage Porter
  • Baggage Smasher
  • Baggageman
  • Bell Attendant

O*NET records 40 titles for this occupation in total.

What this work actually involves

Tasks recorded for this occupation, in O*NET's words. If your experience covers one of these, it belongs on your resume in your own words.

  • Receive and mark baggage by completing and attaching claim checks.
  • Greet incoming guests and escort them to their rooms.
  • Transport guests about premises and local areas, or arrange for transportation.
  • Maintain clean lobbies or entrance areas for travelers or guests.
  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
  • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
  • Explain the operation of room features, such as locks, ventilation systems, and televisions.
  • Assist travelers and guests with disabilities.
  • Deliver messages and room service orders, and run errands for guests.
  • Pick up and return items for laundry and valet service.
  • Act as part of the security team at transportation terminals, hotels, or similar establishments.
  • Compute and complete charge slips for services rendered and maintain records.

17 tasks are recorded in total; these are the most central.

Example bullets for this role

Built from this occupation's own tasks. The brackets stay empty on purpose: we will not invent a number for you, and a fabricated metric is the fastest way to lose an interview you had already won.

  • Receive and mark baggage by completing and attaching claim checks, for [who or what it served], at [what volume].
  • Greet incoming guests and escort them to their rooms, for [who or what it served], at [what volume].
  • Transport guests about premises and local areas, or arrange for transportation, for [who or what it served], at [what volume].
  • Maintain clean lobbies or entrance areas for travelers or guests, for [who or what it served], at [what volume].

Software used in this role

Recorded for this occupation by O*NET. An applicant tracking system matches the exact product name, so write the tool the way the posting writes it.

  • Corel WordPerfect Office Suite
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft Word

Tools and equipment

The physical equipment this occupation is recorded as using. Worth naming when a posting asks for it by name.

  • Desktop computers
  • Laptop computers
  • Luggage carts
  • Motorized carts
  • Multi-line telephone systems
  • Paging systems
  • Passenger vans
  • Passenger vehicles
  • Personal computers
  • Two way radios

Skills an ATS reads for

Worth naming only if they are genuinely yours. Keyword overlap is one input to a resume's score, not a verdict.

  • deliver items
  • inspect facilities

What this job rates as most important

O*NET rates every skill for importance to this occupation. These are the highest rated, in order.

  1. 01Service Orientation
  2. 02Active Listening
  3. 03Speaking
  4. 04Coordination
  5. 05Critical Thinking

Knowledge areas

The subject knowledge this occupation draws on, rated by importance.

  • Customer and Personal Service
  • English Language
  • Public Safety and Security
  • Transportation

What qualifications people in this job have

From O*NET's survey of people doing this work. This is what postholders reported, not a requirement any single employer sets.

  • 42%Less than a High School Diploma
  • 41%High School Diploma, or the equivalent
  • 9%Some College Courses

What level this role is pitched at

O*NET places this occupation in “Some Preparation Needed”. These occupations usually require a high school diploma.

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

Common questions

What does a Baggage Porters and Bellhop do?
Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments. Day to day that includes work like receive and mark baggage by completing and attaching claim checks and Greet incoming guests and escort them to their rooms.
What skills should a Baggage Porters and Bellhop put on a resume?
O*NET rates Service Orientation, Active Listening, Speaking, Coordination, and Critical Thinking among the most important skills for this occupation. Name the ones that are genuinely yours and show where you used them. A resume that lists skills you do not have is weaker than one that lists fewer.
What software should a Baggage Porters and Bellhop list?
Software recorded for this occupation includes Corel WordPerfect Office Suite, Microsoft Excel, Microsoft Office software, Microsoft Outlook, and Microsoft Word. Applicant tracking systems match on the exact product name, so write the tool as the posting writes it rather than describing it in general terms.
What other job titles cover Baggage Porters and Bellhop work?
O*NET records 40 titles for this occupation, including Bell Captain, Bellman, Skycap, and Valet. Searching only your own job title hides most of the openings you could apply to.
What qualifications does a Baggage Porters and Bellhop need?
In O*NET's survey of people doing this job, 42% reported their level of education as "Less than a High School Diploma". That is what current postholders reported, not a requirement any single employer sets.
Will this resume pass an ATS for a Baggage Porters and Bellhop role?
No tool outside an employer can tell you how that employer's system is configured, including ours. What you can control is that the resume parses cleanly, names the work in the words the posting uses, and does not claim anything you cannot back up.

Related roles

Occupations O*NET records as closest to this one, and worth looking at if this search is not moving.

What this page cannot tell you

  • No tool outside an employer can tell you how that employer’s ATS is configured, including ours.
  • This page makes no claim about pay, demand or how many people hold this job. O*NET does not publish that here and we will not estimate it.
  • Keyword overlap is one input to a resume’s score, not a verdict on you. A resume that names skills you do not have is worse than one that names fewer.

If this is the job you are aiming at, the guide to tailoring a resume covers how to aim one posting properly, and building and exporting a resume here is free.

Occupation data from the O*NET 29.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under CC BY 4.0. O*NET is a trademark of USDOL/ETA. SpartanResume is not endorsed by USDOL/ETA.