What does a Counter and Rental Clerk do?

Receive orders, generally in person, for repairs, rentals, and services. Day to day that includes work like compute charges for merchandise or services and receive payments and Receive orders for services, such as rentals, repairs, dry cleaning, and storage.

What skills should a Counter and Rental Clerk put on a resume?

O*NET rates Active Listening, Service Orientation, Speaking, Reading Comprehension, and Critical Thinking among the most important skills for this occupation. Name the ones that are genuinely yours and show where you used them. A resume that lists skills you do not have is weaker than one that lists fewer.

What software should a Counter and Rental Clerk list?

Software recorded for this occupation includes Database software, Inventory management systems, Microsoft Excel, Microsoft Office software, and Microsoft Outlook. Applicant tracking systems match on the exact product name, so write the tool as the posting writes it rather than describing it in general terms.

What other job titles cover Counter and Rental Clerk work?

O*NET records 40 titles for this occupation, including Counter Clerk, Rental Agent, Rental Sales Representative, and Video Clerk. Searching only your own job title hides most of the openings you could apply to.

What qualifications does a Counter and Rental Clerk need?

In O*NET's survey of people doing this job, 56% reported their level of education as "High School Diploma, or the equivalent". That is what current postholders reported, not a requirement any single employer sets.

Will this resume pass an ATS for a Counter and Rental Clerk role?

No tool outside an employer can tell you how that employer's system is configured, including ours. What you can control is that the resume parses cleanly, names the work in the words the posting uses, and does not claim anything you cannot back up.

Counter and Rental Clerk resume example

A resume for a Counter and Rental Clerk needs to show the work itself: receive orders, generally in person, for repairs, rentals, and services. Day to day that means work like this: compute charges for merchandise or services and receive payments; receive orders for services, such as rentals, repairs, dry cleaning, and storage. Recruiters and applicant tracking systems both read for the tasks and tools this role actually involves, so the strongest resume names them in your own experience rather than describing the job in the abstract. Below are the tasks O*NET records for this occupation, the software and tools it uses, the titles it is advertised under, and the skills worth naming if they are genuinely yours.

Also advertised as

The same job is posted under many titles. Searching only your own job title hides most of the openings you could apply to.

Counter Clerk
Rental Agent
Rental Sales Representative
Video Clerk
Counter Service Representative
Leasing Consultant
Rental Assistant
Rental Associate
Rental Clerk
Rental Counter Clerk
Auto Customer Service Advisor
Parts Counter Rep
Airplane Charter Clerk
Apartment Rental Clerk
Apparel Rental Clerk
Auto Rental Clerk
Automobile Rental Clerk
Automotive Customer Service Advisor

O*NET records 40 titles for this occupation in total.

What this work actually involves

Tasks recorded for this occupation, in O*NET's words. If your experience covers one of these, it belongs on your resume in your own words.

Compute charges for merchandise or services and receive payments.
Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
Explain rental fees, policies, and procedures.
Provide information about rental items, such as availability, operation, or description.
Advise customers on use and care of merchandise.
Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
Answer telephones to provide information and receive orders.
Inspect and adjust rental items to meet needs of customer.
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
Rent items, arrange for provision of services to customers, and accept returns.
Keep records of transactions and of the number of customers entering an establishment.
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.

16 tasks are recorded in total; these are the most central.

Example bullets for this role

Built from this occupation's own tasks. The brackets stay empty on purpose: we will not invent a number for you, and a fabricated metric is the fastest way to lose an interview you had already won.

Compute charges for merchandise or services and receive payments, for [who or what it served], at [what volume].
Receive orders for services, such as rentals, repairs, dry cleaning, and storage, for [who or what it served], at [what volume].
Explain rental fees, policies, and procedures, for [who or what it served], at [what volume].
Provide information about rental items, such as availability, operation, or description, for [who or what it served], at [what volume].

Software used in this role

Recorded for this occupation by O*NET. An applicant tracking system matches the exact product name, so write the tool the way the posting writes it.

Database software
Inventory management systems
Microsoft Excel
Microsoft Office software
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Oracle Database
Point of sale POS software
Word processing software

Tools and equipment

The physical equipment this occupation is recorded as using. Worth naming when a posting asks for it by name.

35 millimeter cameras
Adjustable widemouth pliers
Adjustable wrenches
Barcode scanners
Cash registers
Credit card processing machines
Delivery trucks
Desktop computers
Digital cameras
Handtrucks
Nut drivers
Personal computers

Skills an ATS reads for

Worth naming only if they are genuinely yours. Keyword overlap is one input to a resume's score, not a verdict.

Inventory management systems

What this job rates as most important

O*NET rates every skill for importance to this occupation. These are the highest rated, in order.

01Active Listening
02Service Orientation
03Speaking
04Reading Comprehension
05Critical Thinking
06Social Perceptiveness
07Coordination
08Monitoring
09Time Management
10Writing

Knowledge areas

The subject knowledge this occupation draws on, rated by importance.

Customer and Personal Service
English Language
Administrative
Sales and Marketing
Administration and Management
Mathematics

What qualifications people in this job have

From O*NET's survey of people doing this work. This is what postholders reported, not a requirement any single employer sets.

56%High School Diploma, or the equivalent
20%Bachelor's Degree
13%Some College Courses

What level this role is pitched at

O*NET places this occupation in “Some Preparation Needed”. These occupations usually require a high school diploma.

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

Common questions

What does a Counter and Rental Clerk do?: Receive orders, generally in person, for repairs, rentals, and services. Day to day that includes work like compute charges for merchandise or services and receive payments and Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
What skills should a Counter and Rental Clerk put on a resume?: O*NET rates Active Listening, Service Orientation, Speaking, Reading Comprehension, and Critical Thinking among the most important skills for this occupation. Name the ones that are genuinely yours and show where you used them. A resume that lists skills you do not have is weaker than one that lists fewer.
What software should a Counter and Rental Clerk list?: Software recorded for this occupation includes Database software, Inventory management systems, Microsoft Excel, Microsoft Office software, and Microsoft Outlook. Applicant tracking systems match on the exact product name, so write the tool as the posting writes it rather than describing it in general terms.
What other job titles cover Counter and Rental Clerk work?: O*NET records 40 titles for this occupation, including Counter Clerk, Rental Agent, Rental Sales Representative, and Video Clerk. Searching only your own job title hides most of the openings you could apply to.
What qualifications does a Counter and Rental Clerk need?: In O*NET's survey of people doing this job, 56% reported their level of education as "High School Diploma, or the equivalent". That is what current postholders reported, not a requirement any single employer sets.
Will this resume pass an ATS for a Counter and Rental Clerk role?: No tool outside an employer can tell you how that employer's system is configured, including ours. What you can control is that the resume parses cleanly, names the work in the words the posting uses, and does not claim anything you cannot back up.

Related roles

Occupations O*NET records as closest to this one, and worth looking at if this search is not moving.

What this page cannot tell you

No tool outside an employer can tell you how that employer’s ATS is configured, including ours.
This page makes no claim about pay, demand or how many people hold this job. O*NET does not publish that here and we will not estimate it.
Keyword overlap is one input to a resume’s score, not a verdict on you. A resume that names skills you do not have is worse than one that names fewer.

If this is the job you are aiming at, the guide to tailoring a resume covers how to aim one posting properly, and building and exporting a resume here is free.

Occupation data from the O*NET 29.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under CC BY 4.0. O*NET is a trademark of USDOL/ETA. SpartanResume is not endorsed by USDOL/ETA.