What does a Postmasters and Mail Superintendent do?

Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. Day to day that includes work like monitor employees' work schedules and attendance for payroll purposes and Organize and supervise activities, such as the processing of incoming and outgoing mail.

What skills should a Postmasters and Mail Superintendent put on a resume?

O*NET rates Active Listening, Coordination, Reading Comprehension, Social Perceptiveness, and Speaking among the most important skills for this occupation. Name the ones that are genuinely yours and show where you used them. A resume that lists skills you do not have is weaker than one that lists fewer.

What software should a Postmasters and Mail Superintendent list?

Software recorded for this occupation includes Collection Point Management System CPMS, eBuy, Email software, Facility database software, and Microsoft Excel. Applicant tracking systems match on the exact product name, so write the tool as the posting writes it rather than describing it in general terms.

What other job titles cover Postmasters and Mail Superintendent work?

O*NET records 16 titles for this occupation, including Distribution Operation Supervisor, SDO, Distribution Operations Manager, and Postmaster. Searching only your own job title hides most of the openings you could apply to.

What qualifications does a Postmasters and Mail Superintendent need?

In O*NET's survey of people doing this job, 62% reported their level of education as "High School Diploma, or the equivalent". That is what current postholders reported, not a requirement any single employer sets.

Will this resume pass an ATS for a Postmasters and Mail Superintendent role?

No tool outside an employer can tell you how that employer's system is configured, including ours. What you can control is that the resume parses cleanly, names the work in the words the posting uses, and does not claim anything you cannot back up.

Postmasters and Mail Superintendent resume example

A resume for a Postmasters and Mail Superintendent needs to show the work itself: plan, direct, or coordinate operational, administrative, management, and support services of a U.S. Day to day that means work like this: monitor employees' work schedules and attendance for payroll purposes; organize and supervise activities, such as the processing of incoming and outgoing mail. Recruiters and applicant tracking systems both read for the tasks and tools this role actually involves, so the strongest resume names them in your own experience rather than describing the job in the abstract. Below are the tasks O*NET records for this occupation, the software and tools it uses, the titles it is advertised under, and the skills worth naming if they are genuinely yours.

Also advertised as

The same job is posted under many titles. Searching only your own job title hides most of the openings you could apply to.

Distribution Operation Supervisor
SDO
Distribution Operations Manager
Postmaster
Remote Encoding Center Manager
Delivery Supervisor
Mail Delivery Supervisor
Postal Supervisor
Postmaster Relief
PMR
Remote Encoding Operations Supervisor
Mail Superintendent
Order to Delivery Supervisor
Postal Service Sectional Center Manager
Postal Superintendent
Service Delivery Supervisor

What people in this job call themselves

Titles reported by people actually doing this work, which is often not the title on the job posting.

Distribution Operation Supervisor (SDO)
Distribution Operations Supervisor
Postmaster Relief (PMR)

What this work actually involves

Tasks recorded for this occupation, in O*NET's words. If your experience covers one of these, it belongs on your resume in your own words.

Monitor employees' work schedules and attendance for payroll purposes.
Organize and supervise activities, such as the processing of incoming and outgoing mail.
Resolve customer complaints.
Prepare employee work schedules.
Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
Hire and train employees, and evaluate their performance.
Prepare and submit detailed and summary reports of post office activities to designated supervisors.
Negotiate labor disputes.
Select and train postmasters and managers of associate postal units.
Inform the public of available services, and of postal laws and regulations.
Issue and cash money orders.
Collect rents for post office boxes.

13 tasks are recorded in total; these are the most central.

Example bullets for this role

Built from this occupation's own tasks. The brackets stay empty on purpose: we will not invent a number for you, and a fabricated metric is the fastest way to lose an interview you had already won.

Monitor employees' work schedules and attendance for payroll purposes, for [who or what it served], at [what volume].
Organize and supervise activities, such as the processing of incoming and outgoing mail, for [who or what it served], at [what volume].
Resolve customer complaints, for [who or what it served], at [what volume].
Prepare employee work schedules, for [who or what it served], at [what volume].

Software used in this role

Recorded for this occupation by O*NET. An applicant tracking system matches the exact product name, so write the tool the way the posting writes it.

Collection Point Management System CPMS
eBuy
Email software
Facility database software
Microsoft Excel
Microsoft Office software
Microsoft PowerPoint
Microsoft Windows
Microsoft Word
Payroll software
Personnel management software
Personnel scheduling software
Point of sale POS software
Postal boundary mapping software

19 software entries are recorded in total.

Tools and equipment

The physical equipment this occupation is recorded as using. Worth naming when a posting asks for it by name.

Barcode scanners
Computer data input scanners
Computer laser printers
Credit card machines
Date stamps
Digital postal scales
Electronic cash registers
Mail delivery trucks
Mail sorting equipment
Measuring tapes
Multiline telephone systems
Personal computers

Skills an ATS reads for

Worth naming only if they are genuinely yours. Keyword overlap is one input to a resume's score, not a verdict.

hire personnel

What this job rates as most important

O*NET rates every skill for importance to this occupation. These are the highest rated, in order.

01Active Listening
02Coordination
03Reading Comprehension
04Social Perceptiveness
05Speaking
06Time Management
07Management of Personnel Resources
08Critical Thinking
09Monitoring
10Negotiation

Knowledge areas

The subject knowledge this occupation draws on, rated by importance.

Administration and Management
Public Safety and Security
English Language
Production and Processing
Customer and Personal Service
Education and Training
Mathematics
Personnel and Human Resources

What qualifications people in this job have

From O*NET's survey of people doing this work. This is what postholders reported, not a requirement any single employer sets.

62%High School Diploma, or the equivalent
13%Bachelor's Degree
11%Some College Courses

What level this role is pitched at

O*NET places this occupation in “Some Preparation Needed”. These occupations usually require a high school diploma.

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

Common questions

What does a Postmasters and Mail Superintendent do?: Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. Day to day that includes work like monitor employees' work schedules and attendance for payroll purposes and Organize and supervise activities, such as the processing of incoming and outgoing mail.
What skills should a Postmasters and Mail Superintendent put on a resume?: O*NET rates Active Listening, Coordination, Reading Comprehension, Social Perceptiveness, and Speaking among the most important skills for this occupation. Name the ones that are genuinely yours and show where you used them. A resume that lists skills you do not have is weaker than one that lists fewer.
What software should a Postmasters and Mail Superintendent list?: Software recorded for this occupation includes Collection Point Management System CPMS, eBuy, Email software, Facility database software, and Microsoft Excel. Applicant tracking systems match on the exact product name, so write the tool as the posting writes it rather than describing it in general terms.
What other job titles cover Postmasters and Mail Superintendent work?: O*NET records 16 titles for this occupation, including Distribution Operation Supervisor, SDO, Distribution Operations Manager, and Postmaster. Searching only your own job title hides most of the openings you could apply to.
What qualifications does a Postmasters and Mail Superintendent need?: In O*NET's survey of people doing this job, 62% reported their level of education as "High School Diploma, or the equivalent". That is what current postholders reported, not a requirement any single employer sets.
Will this resume pass an ATS for a Postmasters and Mail Superintendent role?: No tool outside an employer can tell you how that employer's system is configured, including ours. What you can control is that the resume parses cleanly, names the work in the words the posting uses, and does not claim anything you cannot back up.

Related roles

Occupations O*NET records as closest to this one, and worth looking at if this search is not moving.

What this page cannot tell you

No tool outside an employer can tell you how that employer’s ATS is configured, including ours.
This page makes no claim about pay, demand or how many people hold this job. O*NET does not publish that here and we will not estimate it.
Keyword overlap is one input to a resume’s score, not a verdict on you. A resume that names skills you do not have is worse than one that names fewer.

If this is the job you are aiming at, the guide to tailoring a resume covers how to aim one posting properly, and building and exporting a resume here is free.

Occupation data from the O*NET 29.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under CC BY 4.0. O*NET is a trademark of USDOL/ETA. SpartanResume is not endorsed by USDOL/ETA.