What does a Administrative Services Manager do?

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services. Day to day that includes work like prepare and review operational reports and schedules to ensure accuracy and efficiency and Set goals and deadlines for the department.

What skills should a Administrative Services Manager put on a resume?

O*NET rates Active Listening, Reading Comprehension, Time Management, Speaking, and Coordination among the most important skills for this occupation. Name the ones that are genuinely yours and show where you used them. A resume that lists skills you do not have is weaker than one that lists fewer.

What software should a Administrative Services Manager list?

Software recorded for this occupation includes Adobe Acrobat, Adobe PageMaker, ADP Enterprise HR, ADP Workforce Now, and Atlassian JIRA. Applicant tracking systems match on the exact product name, so write the tool as the posting writes it rather than describing it in general terms.

What other job titles cover Administrative Services Manager work?

O*NET records 15 titles for this occupation, including Administrative Coordinator, Administrative Manager, Administrative Officer, and Business Administrator. Searching only your own job title hides most of the openings you could apply to.

What qualifications does a Administrative Services Manager need?

In O*NET's survey of people doing this job, 34% reported their level of education as "High School Diploma, or the equivalent". That is what current postholders reported, not a requirement any single employer sets.

Will this resume pass an ATS for a Administrative Services Manager role?

No tool outside an employer can tell you how that employer's system is configured, including ours. What you can control is that the resume parses cleanly, names the work in the words the posting uses, and does not claim anything you cannot back up.

Administrative Services Manager resume example

A resume for a Administrative Services Manager needs to show the work itself: plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services. Day to day that means work like this: prepare and review operational reports and schedules to ensure accuracy and efficiency; set goals and deadlines for the department. Recruiters and applicant tracking systems both read for the tasks and tools this role actually involves, so the strongest resume names them in your own experience rather than describing the job in the abstract. Below are the tasks O*NET records for this occupation, the software and tools it uses, the titles it is advertised under, and the skills worth naming if they are genuinely yours.

Also advertised as

The same job is posted under many titles. Searching only your own job title hides most of the openings you could apply to.

Administrative Coordinator
Administrative Manager
Administrative Officer
Business Administrator
Administrative Director
Administrator
Business Manager
Business Coordinator
Business Office Director
Business Office Manager
Business Unit Manager
Operations Administrator
Records and Information Manager
Records Management Director
Service Director

What this work actually involves

Tasks recorded for this occupation, in O*NET's words. If your experience covers one of these, it belongs on your resume in your own words.

Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Set goals and deadlines for the department.
Acquire, distribute and store supplies.
Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
Conduct classes to teach procedures to staff.
Plan, administer, and control budgets for contracts, equipment, and supplies.
Hire and terminate clerical and administrative personnel.
Direct or coordinate the supportive services department of a business, agency, or organization.
Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met.
Develop operational standards and procedures for the work unit or department.
Establish work procedures or schedules to organize the daily work of administrative staff.
Learn to operate new office technologies as they are developed and implemented.

18 tasks are recorded in total; these are the most central.

Example bullets for this role

Built from this occupation's own tasks. The brackets stay empty on purpose: we will not invent a number for you, and a fabricated metric is the fastest way to lose an interview you had already won.

Prepare and review operational reports and schedules to ensure accuracy and efficiency, for [who or what it served], at [what volume].
Set goals and deadlines for the department, for [who or what it served], at [what volume].
Acquire, distribute and store supplies, for [who or what it served], at [what volume].
Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records, for [who or what it served], at [what volume].

Software used in this role

Recorded for this occupation by O*NET. An applicant tracking system matches the exact product name, so write the tool the way the posting writes it.

Adobe Acrobat
Adobe PageMaker
ADP Enterprise HR
ADP Workforce Now
Atlassian JIRA
Autodesk AutoCAD
Blackbaud The Raiser's Edge
Database software
Delphi Technology
Email software
FileMaker Pro
Fund accounting software
Google Docs
Google Drive

56 software entries are recorded in total.

Tools and equipment

The physical equipment this occupation is recorded as using. Worth naming when a posting asks for it by name.

10-key calculators
Desktop computers
Laptop computers
Laser facsimile machines
Mobile phones
Multi-line telephone systems
Notebook computers
Personal computers
Personal digital assistants PDA
Photocopying equipment
Scanners
Tablet computers

Skills an ATS reads for

Worth naming only if they are genuinely yours. Keyword overlap is one input to a resume's score, not a verdict.

hire personnel

What this job rates as most important

O*NET rates every skill for importance to this occupation. These are the highest rated, in order.

01Active Listening
02Reading Comprehension
03Time Management
04Speaking
05Coordination
06Critical Thinking
07Writing
08Negotiation
09Management of Personnel Resources
10Monitoring

Knowledge areas

The subject knowledge this occupation draws on, rated by importance.

Customer and Personal Service
Administration and Management
English Language
Administrative
Computers and Electronics
Personnel and Human Resources
Public Safety and Security
Mathematics

What qualifications people in this job have

From O*NET's survey of people doing this work. This is what postholders reported, not a requirement any single employer sets.

34%High School Diploma, or the equivalent
24%Bachelor's Degree
13%Some College Courses

What level this role is pitched at

O*NET places this occupation in “Medium Preparation Needed”. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

Common questions

What does a Administrative Services Manager do?: Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services. Day to day that includes work like prepare and review operational reports and schedules to ensure accuracy and efficiency and Set goals and deadlines for the department.
What skills should a Administrative Services Manager put on a resume?: O*NET rates Active Listening, Reading Comprehension, Time Management, Speaking, and Coordination among the most important skills for this occupation. Name the ones that are genuinely yours and show where you used them. A resume that lists skills you do not have is weaker than one that lists fewer.
What software should a Administrative Services Manager list?: Software recorded for this occupation includes Adobe Acrobat, Adobe PageMaker, ADP Enterprise HR, ADP Workforce Now, and Atlassian JIRA. Applicant tracking systems match on the exact product name, so write the tool as the posting writes it rather than describing it in general terms.
What other job titles cover Administrative Services Manager work?: O*NET records 15 titles for this occupation, including Administrative Coordinator, Administrative Manager, Administrative Officer, and Business Administrator. Searching only your own job title hides most of the openings you could apply to.
What qualifications does a Administrative Services Manager need?: In O*NET's survey of people doing this job, 34% reported their level of education as "High School Diploma, or the equivalent". That is what current postholders reported, not a requirement any single employer sets.
Will this resume pass an ATS for a Administrative Services Manager role?: No tool outside an employer can tell you how that employer's system is configured, including ours. What you can control is that the resume parses cleanly, names the work in the words the posting uses, and does not claim anything you cannot back up.

Related roles

Occupations O*NET records as closest to this one, and worth looking at if this search is not moving.

What this page cannot tell you

No tool outside an employer can tell you how that employer’s ATS is configured, including ours.
This page makes no claim about pay, demand or how many people hold this job. O*NET does not publish that here and we will not estimate it.
Keyword overlap is one input to a resume’s score, not a verdict on you. A resume that names skills you do not have is worse than one that names fewer.

If this is the job you are aiming at, the guide to tailoring a resume covers how to aim one posting properly, and building and exporting a resume here is free.

Occupation data from the O*NET 29.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under CC BY 4.0. O*NET is a trademark of USDOL/ETA. SpartanResume is not endorsed by USDOL/ETA.