What skills should a Order Clerk put on a resume?

O*NET rates Active Listening, Speaking, Reading Comprehension, Service Orientation, and Critical Thinking among the most important skills for this occupation. Name the ones that are genuinely yours and show where you used them. A resume that lists skills you do not have is weaker than one that lists fewer.

What software should a Order Clerk list?

Software recorded for this occupation includes Adobe Acrobat, Automated manifest system software, Corel WordPerfect Office Suite, Email software, and IBM Sterling Configure, Price, Quote. Applicant tracking systems match on the exact product name, so write the tool as the posting writes it rather than describing it in general terms.

What other job titles cover Order Clerk work?

O*NET records 40 titles for this occupation, including Materials Specialist, Warehouse Clerk, Warehouse Person, and Hub Associate. Searching only your own job title hides most of the openings you could apply to.

What qualifications does a Order Clerk need?

In O*NET's survey of people doing this job, 63% reported their level of education as "High School Diploma, or the equivalent". That is what current postholders reported, not a requirement any single employer sets.

Will this resume pass an ATS for a Order Clerk role?

No tool outside an employer can tell you how that employer's system is configured, including ours. What you can control is that the resume parses cleanly, names the work in the words the posting uses, and does not claim anything you cannot back up.

Order Clerk resume example

A resume for a Order Clerk needs to show the work itself: receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Day to day that means work like this: review orders for completeness according to reporting procedures and forward incomplete orders for further processing; obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Recruiters and applicant tracking systems both read for the tasks and tools this role actually involves, so the strongest resume names them in your own experience rather than describing the job in the abstract. Below are the tasks O*NET records for this occupation, the software and tools it uses, the titles it is advertised under, and the skills worth naming if they are genuinely yours.

Also advertised as

The same job is posted under many titles. Searching only your own job title hides most of the openings you could apply to.

Materials Specialist
Warehouse Clerk
Warehouse Person
Hub Associate
Order Analyst
Order Entry Administrator
Order Entry Admin
Order Entry Representative
Order Entry Rep
Order Processing Clerk
Order Taker
Ad Taker
Ad Clerk
Ad Space Clerk
Classified Ad Clerk
Classified Ad Taker
Order Admin
Telephone Ad Taker

O*NET records 40 titles for this occupation in total.

What people in this job call themselves

Titles reported by people actually doing this work, which is often not the title on the job posting.

Order Clerk
Order Entry Administrator (Order Entry Admin)
Order Entry Representative (Order Entry Rep)

What this work actually involves

Tasks recorded for this occupation, in O*NET's words. If your experience covers one of these, it belongs on your resume in your own words.

Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Recommend merchandise or services that will meet customers' needs.
Inspect outgoing work for compliance with customers' specifications.
Receive and respond to customer complaints.
Check inventory records to determine availability of requested merchandise.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Compute total charges for merchandise or services and shipping charges.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
File copies of orders received, or post orders on records.
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
Prepare invoices, shipping documents, and contracts.

19 tasks are recorded in total; these are the most central.

Example bullets for this role

Built from this occupation's own tasks. The brackets stay empty on purpose: we will not invent a number for you, and a fabricated metric is the fastest way to lose an interview you had already won.

Review orders for completeness according to reporting procedures and forward incomplete orders for further processing, for [who or what it served], at [what volume].
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms, for [who or what it served], at [what volume].
Recommend merchandise or services that will meet customers' needs, for [who or what it served], at [what volume].
Inspect outgoing work for compliance with customers' specifications, for [who or what it served], at [what volume].

Software used in this role

Recorded for this occupation by O*NET. An applicant tracking system matches the exact product name, so write the tool the way the posting writes it.

Adobe Acrobat
Automated manifest system software
Corel WordPerfect Office Suite
Email software
IBM Sterling Configure, Price, Quote
Intuit QuickBooks
Inventory management systems
Microsoft Access
Microsoft Dynamics
Microsoft Excel
Microsoft Office software
Microsoft Outlook
Microsoft PowerPoint
Microsoft System Center

20 software entries are recorded in total.

Tools and equipment

The physical equipment this occupation is recorded as using. Worth naming when a posting asks for it by name.

Belt diverters
Conveyer belts
Copy machines
Credit card authorization software
Electronic cash registers
Laser facsimile machines
Multiline telephone systems
Personal computers
Printing calculators

What this job rates as most important

O*NET rates every skill for importance to this occupation. These are the highest rated, in order.

01Active Listening
02Speaking
03Reading Comprehension
04Service Orientation
05Critical Thinking
06Judgment and Decision Making
07Monitoring
08Writing
09Active Learning
10Coordination

Knowledge areas

The subject knowledge this occupation draws on, rated by importance.

Customer and Personal Service
Production and Processing
Computers and Electronics
Education and Training
English Language
Administrative
Mathematics
Sales and Marketing

What qualifications people in this job have

From O*NET's survey of people doing this work. This is what postholders reported, not a requirement any single employer sets.

63%High School Diploma, or the equivalent
24%Post-Secondary Certificate, awarded for training completed after high school
12%Bachelor's Degree

What level this role is pitched at

O*NET places this occupation in “Some Preparation Needed”. These occupations usually require a high school diploma.

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

Common questions

What does a Order Clerk do?: Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Day to day that includes work like review orders for completeness according to reporting procedures and forward incomplete orders for further processing and Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
What skills should a Order Clerk put on a resume?: O*NET rates Active Listening, Speaking, Reading Comprehension, Service Orientation, and Critical Thinking among the most important skills for this occupation. Name the ones that are genuinely yours and show where you used them. A resume that lists skills you do not have is weaker than one that lists fewer.
What software should a Order Clerk list?: Software recorded for this occupation includes Adobe Acrobat, Automated manifest system software, Corel WordPerfect Office Suite, Email software, and IBM Sterling Configure, Price, Quote. Applicant tracking systems match on the exact product name, so write the tool as the posting writes it rather than describing it in general terms.
What other job titles cover Order Clerk work?: O*NET records 40 titles for this occupation, including Materials Specialist, Warehouse Clerk, Warehouse Person, and Hub Associate. Searching only your own job title hides most of the openings you could apply to.
What qualifications does a Order Clerk need?: In O*NET's survey of people doing this job, 63% reported their level of education as "High School Diploma, or the equivalent". That is what current postholders reported, not a requirement any single employer sets.
Will this resume pass an ATS for a Order Clerk role?: No tool outside an employer can tell you how that employer's system is configured, including ours. What you can control is that the resume parses cleanly, names the work in the words the posting uses, and does not claim anything you cannot back up.

Related roles

Occupations O*NET records as closest to this one, and worth looking at if this search is not moving.

What this page cannot tell you

No tool outside an employer can tell you how that employer’s ATS is configured, including ours.
This page makes no claim about pay, demand or how many people hold this job. O*NET does not publish that here and we will not estimate it.
Keyword overlap is one input to a resume’s score, not a verdict on you. A resume that names skills you do not have is worse than one that names fewer.

If this is the job you are aiming at, the guide to tailoring a resume covers how to aim one posting properly, and building and exporting a resume here is free.

Occupation data from the O*NET 29.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under CC BY 4.0. O*NET is a trademark of USDOL/ETA. SpartanResume is not endorsed by USDOL/ETA.