What does a Concierge do?

Assist patrons at hotel, apartment, or office building with personal services. Day to day that includes work like provide directions to guests and Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.

What skills should a Concierge put on a resume?

O*NET rates Service Orientation, Social Perceptiveness, Active Listening, Speaking, and Coordination among the most important skills for this occupation. Name the ones that are genuinely yours and show where you used them. A resume that lists skills you do not have is weaker than one that lists fewer.

What software should a Concierge list?

Software recorded for this occupation includes Billing software, Budgeting software, Delphi Technology, Mapping software, and Microsoft Excel. Applicant tracking systems match on the exact product name, so write the tool as the posting writes it rather than describing it in general terms.

What other job titles cover Concierge work?

O*NET records 20 titles for this occupation, including Chef Concierge, Club Concierge, Guest Service Agent, and Hotel Concierge. Searching only your own job title hides most of the openings you could apply to.

What qualifications does a Concierge need?

In O*NET's survey of people doing this job, 32% reported their level of education as "High School Diploma, or the equivalent". That is what current postholders reported, not a requirement any single employer sets.

Will this resume pass an ATS for a Concierge role?

No tool outside an employer can tell you how that employer's system is configured, including ours. What you can control is that the resume parses cleanly, names the work in the words the posting uses, and does not claim anything you cannot back up.

Concierge resume example

A resume for a Concierge needs to show the work itself: assist patrons at hotel, apartment, or office building with personal services. Day to day that means work like this: provide directions to guests; make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events. Recruiters and applicant tracking systems both read for the tasks and tools this role actually involves, so the strongest resume names them in your own experience rather than describing the job in the abstract. Below are the tasks O*NET records for this occupation, the software and tools it uses, the titles it is advertised under, and the skills worth naming if they are genuinely yours.

Also advertised as

The same job is posted under many titles. Searching only your own job title hides most of the openings you could apply to.

Chef Concierge
Club Concierge
Guest Service Agent
Hotel Concierge
Activities Concierge
Certified Concierge
Conference Concierge
Front Desk Agent
Lobby Concierge
Personal Assistant
Event Concierge
Health Concierge
Hospitality Aide
Hotel Guest Service Agent
Member Concierge
Night Concierge
Patient Concierge
Residential Concierge

O*NET records 20 titles for this occupation in total.

What this work actually involves

Tasks recorded for this occupation, in O*NET's words. If your experience covers one of these, it belongs on your resume in your own words.

Provide directions to guests.
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
Make travel arrangements for sightseeing or other tours.
Provide business services for guests, such as sending or receiving faxes or shipping packages.
Arrange childcare services for guests.
Pick up and deliver items or run errands for guests.
Order flowers for guests.
Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
Receive, store, or deliver luggage or mail.
Plan special events, parties, or meetings, which may include booking musicians or celebrities.
Perform office duties on a temporary basis when needed.

16 tasks are recorded in total; these are the most central.

Example bullets for this role

Built from this occupation's own tasks. The brackets stay empty on purpose: we will not invent a number for you, and a fabricated metric is the fastest way to lose an interview you had already won.

Provide directions to guests, for [who or what it served], at [what volume].
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events, for [who or what it served], at [what volume].
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations, for [who or what it served], at [what volume].
Make travel arrangements for sightseeing or other tours, for [who or what it served], at [what volume].

Software used in this role

Recorded for this occupation by O*NET. An applicant tracking system matches the exact product name, so write the tool the way the posting writes it.

Billing software
Budgeting software
Delphi Technology
Mapping software
Microsoft Excel
Microsoft Office software
Microsoft Outlook
Microsoft PowerPoint
Microsoft Publisher
Microsoft Word
Web browser software
Work scheduling software
Yardi software

Tools and equipment

The physical equipment this occupation is recorded as using. Worth naming when a posting asks for it by name.

Computer laser printers
Copy machines
Desktop computers
Laptop computers
Laser facsimile machines
Mobile radios
Multiline telephone systems
Smart phones
Tablet computers

Skills an ATS reads for

Worth naming only if they are genuinely yours. Keyword overlap is one input to a resume's score, not a verdict.

deliver items
Billing
Budgeting

What this job rates as most important

O*NET rates every skill for importance to this occupation. These are the highest rated, in order.

01Service Orientation
02Social Perceptiveness
03Active Listening
04Speaking
05Coordination
06Critical Thinking
07Judgment and Decision Making
08Monitoring
09Persuasion
10Reading Comprehension

Knowledge areas

The subject knowledge this occupation draws on, rated by importance.

Customer and Personal Service
English Language
Administrative
Administration and Management
Computers and Electronics
Transportation
Sales and Marketing
Communications and Media

What qualifications people in this job have

From O*NET's survey of people doing this work. This is what postholders reported, not a requirement any single employer sets.

32%High School Diploma, or the equivalent
27%Some College Courses
23%Associate's Degree

What level this role is pitched at

O*NET places this occupation in “Medium Preparation Needed”. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

Common questions

What does a Concierge do?: Assist patrons at hotel, apartment, or office building with personal services. Day to day that includes work like provide directions to guests and Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
What skills should a Concierge put on a resume?: O*NET rates Service Orientation, Social Perceptiveness, Active Listening, Speaking, and Coordination among the most important skills for this occupation. Name the ones that are genuinely yours and show where you used them. A resume that lists skills you do not have is weaker than one that lists fewer.
What software should a Concierge list?: Software recorded for this occupation includes Billing software, Budgeting software, Delphi Technology, Mapping software, and Microsoft Excel. Applicant tracking systems match on the exact product name, so write the tool as the posting writes it rather than describing it in general terms.
What other job titles cover Concierge work?: O*NET records 20 titles for this occupation, including Chef Concierge, Club Concierge, Guest Service Agent, and Hotel Concierge. Searching only your own job title hides most of the openings you could apply to.
What qualifications does a Concierge need?: In O*NET's survey of people doing this job, 32% reported their level of education as "High School Diploma, or the equivalent". That is what current postholders reported, not a requirement any single employer sets.
Will this resume pass an ATS for a Concierge role?: No tool outside an employer can tell you how that employer's system is configured, including ours. What you can control is that the resume parses cleanly, names the work in the words the posting uses, and does not claim anything you cannot back up.

Related roles

Occupations O*NET records as closest to this one, and worth looking at if this search is not moving.

What this page cannot tell you

No tool outside an employer can tell you how that employer’s ATS is configured, including ours.
This page makes no claim about pay, demand or how many people hold this job. O*NET does not publish that here and we will not estimate it.
Keyword overlap is one input to a resume’s score, not a verdict on you. A resume that names skills you do not have is worse than one that names fewer.

If this is the job you are aiming at, the guide to tailoring a resume covers how to aim one posting properly, and building and exporting a resume here is free.

Occupation data from the O*NET 29.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under CC BY 4.0. O*NET is a trademark of USDOL/ETA. SpartanResume is not endorsed by USDOL/ETA.