Telemarketer resume example

Also advertised as

The same job is posted under many titles. Searching only your own job title hides most of the openings you could apply to.

• Telephone Sales Representative
• TSR
• Telephone Service Representative
• Telesales Representative
• Telesales Rep
• Call Agent
• Inside Sales Representative
• Inside Sales Rep
• Telemarketing Sales Representative
• Telemarketing Sales Rep
• Telesales Specialist
• Call Center Rep
• Telemarketing Rep
• Call Center Agent
• Call Center Operator
• Call Center Representative
• Call Center Sales Agent
• Call Center Telemarketer

O*NET records 28 titles for this occupation in total.

What people in this job call themselves

Titles reported by people actually doing this work, which is often not the title on the job posting.

• Inside Sales Representative (Inside Sales Rep)
• Telemarketer
• Telemarketing Sales Representative (Telemarketing Sales Rep)
• Telephone Sales Representative (TSR)
• Telephone Service Representative (TSR)
• Telesales Representative (Telesales Rep)

What this work actually involves

Tasks recorded for this occupation, in O*NET's words. If your experience covers one of these, it belongs on your resume in your own words.

• Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
• Obtain customer information such as name, address, and payment method, and enter orders into computers.
• Explain products or services and prices, and answer questions from customers.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Maintain records of contacts, accounts, and orders.
• Answer telephone calls from potential customers who have been solicited through advertisements.
• Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
• Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
• Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
• Conduct client or market surveys to obtain information about potential customers.

Example bullets for this role

Built from this occupation's own tasks. The brackets stay empty on purpose: we will not invent a number for you, and a fabricated metric is the fastest way to lose an interview you had already won.

• Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes, for [who or what it served], at [what volume].
• Obtain customer information such as name, address, and payment method, and enter orders into computers, for [who or what it served], at [what volume].
• Explain products or services and prices, and answer questions from customers, for [who or what it served], at [what volume].
• Record names, addresses, purchases, and reactions of prospects contacted, for [who or what it served], at [what volume].

Software used in this role

Recorded for this occupation by O*NET. An applicant tracking system matches the exact product name, so write the tool the way the posting writes it.

• Acarda Sales Technologies Acarda Outbound
• Automatic call distribution software
• Customer relationship management CRM software
• Database Systems Corp Telemation
• Interactive voice response software
• Microsoft Dynamics
• Microsoft Excel
• Microsoft Office software
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word
• Remote access call center software
• Softphone software
• Zoom

Tools and equipment

The physical equipment this occupation is recorded as using. Worth naming when a posting asks for it by name.

• Autodialing equipment
• Call recording systems
• Multiline telephone systems
• Personal computers
• Predictive dialers
• Telephone headsets
• Wireless telephone headsets

Skills an ATS reads for

Worth naming only if they are genuinely yours. Keyword overlap is one input to a resume's score, not a verdict.

• Customer relationship management CRM
• Acarda Sales Technologies Acarda Outbound
• Automatic call distribution

What this job rates as most important

O*NET rates every skill for importance to this occupation. These are the highest rated, in order.

1. 01Persuasion
2. 02Speaking
3. 03Active Listening
4. 04Service Orientation
5. 05Reading Comprehension
6. 06Social Perceptiveness
7. 07Critical Thinking
8. 08Negotiation

Knowledge areas

The subject knowledge this occupation draws on, rated by importance.

• Sales and Marketing
• Customer and Personal Service
• English Language
• Administration and Management
• Computers and Electronics
• Communications and Media

What qualifications people in this job have

From O*NET's survey of people doing this work. This is what postholders reported, not a requirement any single employer sets.

• 39%High School Diploma, or the equivalent
• 37%Some College Courses
• 20%Less than a High School Diploma

What level this role is pitched at

O*NET places this occupation in “Some Preparation Needed”. These occupations usually require a high school diploma.

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

Common questions

What does a Telemarketer do?

Solicit donations or orders for goods or services over the telephone. Day to day that includes work like contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes and Obtain customer information such as name, address, and payment method, and enter orders into computers.

What skills should a Telemarketer put on a resume?

O*NET rates Persuasion, Speaking, Active Listening, Service Orientation, and Reading Comprehension among the most important skills for this occupation. Name the ones that are genuinely yours and show where you used them. A resume that lists skills you do not have is weaker than one that lists fewer.

What software should a Telemarketer list?

Software recorded for this occupation includes Acarda Sales Technologies Acarda Outbound, Automatic call distribution software, Customer relationship management CRM software, Database Systems Corp Telemation, and Interactive voice response software. Applicant tracking systems match on the exact product name, so write the tool as the posting writes it rather than describing it in general terms.

What other job titles cover Telemarketer work?

O*NET records 28 titles for this occupation, including Telephone Sales Representative, TSR, Telephone Service Representative, and Telesales Representative. Searching only your own job title hides most of the openings you could apply to.

What qualifications does a Telemarketer need?

In O*NET's survey of people doing this job, 39% reported their level of education as "High School Diploma, or the equivalent". That is what current postholders reported, not a requirement any single employer sets.

Will this resume pass an ATS for a Telemarketer role?

No tool outside an employer can tell you how that employer's system is configured, including ours. What you can control is that the resume parses cleanly, names the work in the words the posting uses, and does not claim anything you cannot back up.

Related roles

Occupations O*NET records as closest to this one, and worth looking at if this search is not moving.

• Customer Service Representative
• Telephone Operator
• Advertising Sales Agent
• Counter and Rental Clerk
• Receptionists and Information Clerk
• New Accounts Clerk