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Lodging Manager resume example

A resume for a Lodging Manager needs to show the work itself: plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations. Day to day that means work like this: answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints; participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments. Recruiters and applicant tracking systems both read for the tasks and tools this role actually involves, so the strongest resume names them in your own experience rather than describing the job in the abstract. Below are the tasks O*NET records for this occupation, the software and tools it uses, the titles it is advertised under, and the skills worth naming if they are genuinely yours.

Also advertised as

The same job is posted under many titles. Searching only your own job title hides most of the openings you could apply to.

  • Front Desk Manager
  • Front Office Manager
  • Hotel Manager
  • Resort Manager
  • Bed and Breakfast Innkeeper
  • Front Office Director
  • Guest Relations Manager
  • Guest Services Manager
  • Night Manager
  • Rooms Director
  • RV Resort Manager
  • Accommodations General Manager
  • Accommodations Manager
  • Agricultural Labor Camp Manager
  • Apartment Coordinator
  • Boardinghouse Keeper
  • Camp Director
  • Campground Manager

O*NET records 40 titles for this occupation in total.

What this work actually involves

Tasks recorded for this occupation, in O*NET's words. If your experience covers one of these, it belongs on your resume in your own words.

  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Greet and register guests.
  • Monitor the revenue activity of the hotel or facility.
  • Manage and maintain temporary or permanent lodging facilities.
  • Train staff members.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Assign duties to workers, and schedule shifts.
  • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.

24 tasks are recorded in total; these are the most central.

Example bullets for this role

Built from this occupation's own tasks. The brackets stay empty on purpose: we will not invent a number for you, and a fabricated metric is the fastest way to lose an interview you had already won.

  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints, for [who or what it served], at [what volume].
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments, for [who or what it served], at [what volume].
  • Confer and cooperate with other managers to ensure coordination of hotel activities, for [who or what it served], at [what volume].
  • Greet and register guests, for [who or what it served], at [what volume].

Software used in this role

Recorded for this occupation by O*NET. An applicant tracking system matches the exact product name, so write the tool the way the posting writes it.

  • Accounting software
  • Anand Systems ASI FrontDesk
  • Delphi Technology
  • Email software
  • Enablez ResortSuite
  • ePOS Business Solutions System 3 POS
  • Execu/Tech Systems HOTEL Premium
  • Facebook
  • GraceSoft Easy InnKeeping Suite
  • Hotel management system software
  • Housekeeping management software
  • INN-Client Server Systems ICSS Atrium
  • iRez Systems Rezware XP7
  • M-Tech Hotel Service Optimization System HotSOS

29 software entries are recorded in total.

Tools and equipment

The physical equipment this occupation is recorded as using. Worth naming when a posting asks for it by name.

  • 10-key calculators
  • Cash registers
  • Credit card processing machines
  • Desktop computers
  • Handheld computers
  • Laptop computers
  • Multi-line telephone systems
  • Personal computers
  • Private automatic branch exchange PABX systems
  • Voice mail systems

Skills an ATS reads for

Worth naming only if they are genuinely yours. Keyword overlap is one input to a resume's score, not a verdict.

  • hire personnel

What this job rates as most important

O*NET rates every skill for importance to this occupation. These are the highest rated, in order.

  1. 01Active Listening
  2. 02Service Orientation
  3. 03Management of Personnel Resources
  4. 04Social Perceptiveness
  5. 05Speaking
  6. 06Coordination
  7. 07Negotiation
  8. 08Reading Comprehension
  9. 09Writing
  10. 10Active Learning

Knowledge areas

The subject knowledge this occupation draws on, rated by importance.

  • English Language
  • Administration and Management
  • Personnel and Human Resources
  • Customer and Personal Service
  • Mathematics
  • Sales and Marketing
  • Administrative
  • Computers and Electronics

What qualifications people in this job have

From O*NET's survey of people doing this work. This is what postholders reported, not a requirement any single employer sets.

  • 72%Bachelor's Degree
  • 18%Less than a High School Diploma
  • 6%Some College Courses

What level this role is pitched at

O*NET places this occupation in “Considerable Preparation Needed”. Most of these occupations require a four-year bachelor's degree, but some do not.

A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

Common questions

What does a Lodging Manager do?
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations. Day to day that includes work like answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints and Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
What skills should a Lodging Manager put on a resume?
O*NET rates Active Listening, Service Orientation, Management of Personnel Resources, Social Perceptiveness, and Speaking among the most important skills for this occupation. Name the ones that are genuinely yours and show where you used them. A resume that lists skills you do not have is weaker than one that lists fewer.
What software should a Lodging Manager list?
Software recorded for this occupation includes Accounting software, Anand Systems ASI FrontDesk, Delphi Technology, Email software, and Enablez ResortSuite. Applicant tracking systems match on the exact product name, so write the tool as the posting writes it rather than describing it in general terms.
What other job titles cover Lodging Manager work?
O*NET records 40 titles for this occupation, including Front Desk Manager, Front Office Manager, Hotel Manager, and Resort Manager. Searching only your own job title hides most of the openings you could apply to.
What qualifications does a Lodging Manager need?
In O*NET's survey of people doing this job, 72% reported their level of education as "Bachelor's Degree". That is what current postholders reported, not a requirement any single employer sets.
Will this resume pass an ATS for a Lodging Manager role?
No tool outside an employer can tell you how that employer's system is configured, including ours. What you can control is that the resume parses cleanly, names the work in the words the posting uses, and does not claim anything you cannot back up.

Related roles

Occupations O*NET records as closest to this one, and worth looking at if this search is not moving.

What this page cannot tell you

  • No tool outside an employer can tell you how that employer’s ATS is configured, including ours.
  • This page makes no claim about pay, demand or how many people hold this job. O*NET does not publish that here and we will not estimate it.
  • Keyword overlap is one input to a resume’s score, not a verdict on you. A resume that names skills you do not have is worse than one that names fewer.

If this is the job you are aiming at, the guide to tailoring a resume covers how to aim one posting properly, and building and exporting a resume here is free.

Occupation data from the O*NET 29.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under CC BY 4.0. O*NET is a trademark of USDOL/ETA. SpartanResume is not endorsed by USDOL/ETA.