What does a First-Line Supervisor of Non-Retail Sales Workers do?

Directly supervise and coordinate activities of sales workers other than retail sales workers. Day to day that includes work like monitor sales staff performance to ensure that goals are met and Provide staff with assistance in performing difficult or complicated duties.

What skills should a First-Line Supervisor of Non-Retail Sales Workers put on a resume?

O*NET rates Active Listening, Management of Personnel Resources, Monitoring, Speaking, and Coordination among the most important skills for this occupation. Name the ones that are genuinely yours and show where you used them. A resume that lists skills you do not have is weaker than one that lists fewer.

What software should a First-Line Supervisor of Non-Retail Sales Workers list?

Software recorded for this occupation includes Budgeting software, Cisco Webex, Customer information databases, Delphi Discovery, and Delphi Technology. Applicant tracking systems match on the exact product name, so write the tool as the posting writes it rather than describing it in general terms.

What other job titles cover First-Line Supervisor of Non-Retail Sales Workers work?

O*NET records 36 titles for this occupation, including Customer Service Supervisor, Reservations Supervisor, Sales Leader, and Sales Supervisor. Searching only your own job title hides most of the openings you could apply to.

What qualifications does a First-Line Supervisor of Non-Retail Sales Workers need?

In O*NET's survey of people doing this job, 45% reported their level of education as "Bachelor's Degree". That is what current postholders reported, not a requirement any single employer sets.

Will this resume pass an ATS for a First-Line Supervisor of Non-Retail Sales Workers role?

No tool outside an employer can tell you how that employer's system is configured, including ours. What you can control is that the resume parses cleanly, names the work in the words the posting uses, and does not claim anything you cannot back up.

First-Line Supervisor of Non-Retail Sales Workers resume example

A resume for a First-Line Supervisor of Non-Retail Sales Workers needs to show the work itself: directly supervise and coordinate activities of sales workers other than retail sales workers. Day to day that means work like this: monitor sales staff performance to ensure that goals are met; provide staff with assistance in performing difficult or complicated duties. Recruiters and applicant tracking systems both read for the tasks and tools this role actually involves, so the strongest resume names them in your own experience rather than describing the job in the abstract. Below are the tasks O*NET records for this occupation, the software and tools it uses, the titles it is advertised under, and the skills worth naming if they are genuinely yours.

Also advertised as

The same job is posted under many titles. Searching only your own job title hides most of the openings you could apply to.

Customer Service Supervisor
Reservations Supervisor
Sales Leader
Sales Supervisor
Customer Service Department Supervisor
Driver Sales Supervisor
Information Center Supervisor
Inside Sales Supervisor
Sales Department Supervisor
Sales Team Leader
Blood Donor Recruiter Supervisor
Bowling Desk Clerk Supervisor
Bulk Plant Supervisor
Circulation Crew Leader
Client Service Supervisor
Desk Clerks Supervisor
Dry Cleaning Manager
Insurance Agents Supervisor

O*NET records 36 titles for this occupation in total.

What this work actually involves

Tasks recorded for this occupation, in O*NET's words. If your experience covers one of these, it belongs on your resume in your own words.

Monitor sales staff performance to ensure that goals are met.
Provide staff with assistance in performing difficult or complicated duties.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
Listen to and resolve customer complaints regarding services, products, or personnel.
Keep records pertaining to purchases, sales, and requisitions.
Hire, train, and evaluate personnel.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Plan and prepare work schedules, and assign employees to specific duties.
Attend company meetings to exchange product information and coordinate work activities with other departments.
Visit retailers and sales representatives to promote products and gather information.
Formulate pricing policies on merchandise according to profitability requirements.
Prepare sales and inventory reports for management and budget departments.

18 tasks are recorded in total; these are the most central.

Example bullets for this role

Built from this occupation's own tasks. The brackets stay empty on purpose: we will not invent a number for you, and a fabricated metric is the fastest way to lose an interview you had already won.

Monitor sales staff performance to ensure that goals are met, for [who or what it served], at [what volume].
Provide staff with assistance in performing difficult or complicated duties, for [who or what it served], at [what volume].
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, for [who or what it served], at [what volume].
Listen to and resolve customer complaints regarding services, products, or personnel, for [who or what it served], at [what volume].

Software used in this role

Recorded for this occupation by O*NET. An applicant tracking system matches the exact product name, so write the tool the way the posting writes it.

Budgeting software
Cisco Webex
Customer information databases
Delphi Discovery
Delphi Technology
Electronic data interchange EDI software
Financial accounting software
Flow chart software
Fuze cloud communications and collaboration software
Graphics creation software
Microsoft Access
Microsoft Dynamics
Microsoft Excel
Microsoft Office software

29 software entries are recorded in total.

Tools and equipment

The physical equipment this occupation is recorded as using. Worth naming when a posting asks for it by name.

Desktop computers
Laptop computers
Laser facsimile machines
Multiline telephone systems
Printing calculators
Smart phones
Tablet computers

Skills an ATS reads for

Worth naming only if they are genuinely yours. Keyword overlap is one input to a resume's score, not a verdict.

Salesforce

What this job rates as most important

O*NET rates every skill for importance to this occupation. These are the highest rated, in order.

01Active Listening
02Management of Personnel Resources
03Monitoring
04Speaking
05Coordination
06Judgment and Decision Making
07Social Perceptiveness
08Time Management
09Persuasion
10Complex Problem Solving

Knowledge areas

The subject knowledge this occupation draws on, rated by importance.

Customer and Personal Service
Administration and Management
English Language
Personnel and Human Resources
Economics and Accounting
Sales and Marketing
Mathematics
Education and Training

What qualifications people in this job have

From O*NET's survey of people doing this work. This is what postholders reported, not a requirement any single employer sets.

45%Bachelor's Degree
16%Some College Courses
16%High School Diploma, or the equivalent

What level this role is pitched at

O*NET places this occupation in “Considerable Preparation Needed”. Most of these occupations require a four-year bachelor's degree, but some do not.

A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

Common questions

What does a First-Line Supervisor of Non-Retail Sales Workers do?: Directly supervise and coordinate activities of sales workers other than retail sales workers. Day to day that includes work like monitor sales staff performance to ensure that goals are met and Provide staff with assistance in performing difficult or complicated duties.
What skills should a First-Line Supervisor of Non-Retail Sales Workers put on a resume?: O*NET rates Active Listening, Management of Personnel Resources, Monitoring, Speaking, and Coordination among the most important skills for this occupation. Name the ones that are genuinely yours and show where you used them. A resume that lists skills you do not have is weaker than one that lists fewer.
What software should a First-Line Supervisor of Non-Retail Sales Workers list?: Software recorded for this occupation includes Budgeting software, Cisco Webex, Customer information databases, Delphi Discovery, and Delphi Technology. Applicant tracking systems match on the exact product name, so write the tool as the posting writes it rather than describing it in general terms.
What other job titles cover First-Line Supervisor of Non-Retail Sales Workers work?: O*NET records 36 titles for this occupation, including Customer Service Supervisor, Reservations Supervisor, Sales Leader, and Sales Supervisor. Searching only your own job title hides most of the openings you could apply to.
What qualifications does a First-Line Supervisor of Non-Retail Sales Workers need?: In O*NET's survey of people doing this job, 45% reported their level of education as "Bachelor's Degree". That is what current postholders reported, not a requirement any single employer sets.
Will this resume pass an ATS for a First-Line Supervisor of Non-Retail Sales Workers role?: No tool outside an employer can tell you how that employer's system is configured, including ours. What you can control is that the resume parses cleanly, names the work in the words the posting uses, and does not claim anything you cannot back up.

Related roles

Occupations O*NET records as closest to this one, and worth looking at if this search is not moving.

What this page cannot tell you

No tool outside an employer can tell you how that employer’s ATS is configured, including ours.
This page makes no claim about pay, demand or how many people hold this job. O*NET does not publish that here and we will not estimate it.
Keyword overlap is one input to a resume’s score, not a verdict on you. A resume that names skills you do not have is worse than one that names fewer.

If this is the job you are aiming at, the guide to tailoring a resume covers how to aim one posting properly, and building and exporting a resume here is free.

Occupation data from the O*NET 29.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under CC BY 4.0. O*NET is a trademark of USDOL/ETA. SpartanResume is not endorsed by USDOL/ETA.