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Patient Representative resume example

A resume for a Patient Representative needs to show the work itself: assist patients in obtaining services, understanding policies and making health care decisions. Day to day that means work like this: coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies; interview patients or their representatives to identify problems relating to care. Recruiters and applicant tracking systems both read for the tasks and tools this role actually involves, so the strongest resume names them in your own experience rather than describing the job in the abstract. Below are the tasks O*NET records for this occupation, the software and tools it uses, the titles it is advertised under, and the skills worth naming if they are genuinely yours.

Also advertised as

The same job is posted under many titles. Searching only your own job title hides most of the openings you could apply to.

  • Case Manager
  • Medicaid Service Coordinator
  • MSC
  • Patient Advocate
  • Patient Service Representative
  • Access Representative
  • Admissions Coordinator
  • Patient Access Coordinator
  • Patient Access Specialist
  • Patient Navigator
  • Patient Resource Worker
  • Patient Care Rep
  • PRR
  • Admitting Clerk
  • Admitting Representative
  • Clinical Liaison
  • Healthcare Registrar
  • Intake Specialist

O*NET records 36 titles for this occupation in total.

What this work actually involves

Tasks recorded for this occupation, in O*NET's words. If your experience covers one of these, it belongs on your resume in your own words.

  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Refer patients to appropriate health care services or resources.
  • Maintain knowledge of community services and resources available to patients.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
  • Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
  • Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
  • Analyze patients' abilities to pay to determine charges on a sliding scale.
  • Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
  • Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.

13 tasks are recorded in total; these are the most central.

Example bullets for this role

Built from this occupation's own tasks. The brackets stay empty on purpose: we will not invent a number for you, and a fabricated metric is the fastest way to lose an interview you had already won.

  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies, for [who or what it served], at [what volume].
  • Interview patients or their representatives to identify problems relating to care, for [who or what it served], at [what volume].
  • Refer patients to appropriate health care services or resources, for [who or what it served], at [what volume].
  • Maintain knowledge of community services and resources available to patients, for [who or what it served], at [what volume].

Software used in this role

Recorded for this occupation by O*NET. An applicant tracking system matches the exact product name, so write the tool the way the posting writes it.

  • Admissions, discharge, and transfer ADT software
  • CareOne CareEnsure
  • Complaint management software
  • Corel WordPerfect Office Suite
  • Customer Expressions i-Sight
  • Data entry software
  • Database software
  • eClinicalWorks EHR software
  • Electronic medical record EMR software
  • Epic EpicCare Inpatient Clinical System
  • Epic Systems
  • Epic Systems software
  • FaceTime
  • Google Docs

40 software entries are recorded in total.

Tools and equipment

The physical equipment this occupation is recorded as using. Worth naming when a posting asks for it by name.

  • Computer data input scanners
  • Computer laser printers
  • Desktop computers
  • Laptop computers
  • Laser facsimile machines
  • Laser printers
  • Multi-line telephone systems
  • Personal computers
  • Photocopying equipment

Skills an ATS reads for

Worth naming only if they are genuinely yours. Keyword overlap is one input to a resume's score, not a verdict.

  • Epic
  • train personnel

What this job rates as most important

O*NET rates every skill for importance to this occupation. These are the highest rated, in order.

  1. 01Active Listening
  2. 02Service Orientation
  3. 03Social Perceptiveness
  4. 04Coordination
  5. 05Reading Comprehension
  6. 06Speaking
  7. 07Critical Thinking
  8. 08Persuasion
  9. 09Time Management
  10. 10Active Learning

Knowledge areas

The subject knowledge this occupation draws on, rated by importance.

  • Customer and Personal Service
  • Medicine and Dentistry
  • Sociology and Anthropology
  • Administrative
  • Psychology
  • Administration and Management
  • Computers and Electronics
  • English Language

What qualifications people in this job have

From O*NET's survey of people doing this work. This is what postholders reported, not a requirement any single employer sets.

  • 27%High School Diploma, or the equivalent
  • 23%Master's Degree
  • 15%Bachelor's Degree

What level this role is pitched at

O*NET places this occupation in “Medium Preparation Needed”. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

Common questions

What does a Patient Representative do?
Assist patients in obtaining services, understanding policies and making health care decisions. Day to day that includes work like coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies and Interview patients or their representatives to identify problems relating to care.
What skills should a Patient Representative put on a resume?
O*NET rates Active Listening, Service Orientation, Social Perceptiveness, Coordination, and Reading Comprehension among the most important skills for this occupation. Name the ones that are genuinely yours and show where you used them. A resume that lists skills you do not have is weaker than one that lists fewer.
What software should a Patient Representative list?
Software recorded for this occupation includes Admissions, discharge, and transfer ADT software, CareOne CareEnsure, Complaint management software, Corel WordPerfect Office Suite, and Customer Expressions i-Sight. Applicant tracking systems match on the exact product name, so write the tool as the posting writes it rather than describing it in general terms.
What other job titles cover Patient Representative work?
O*NET records 36 titles for this occupation, including Case Manager, Medicaid Service Coordinator, MSC, and Patient Advocate. Searching only your own job title hides most of the openings you could apply to.
What qualifications does a Patient Representative need?
In O*NET's survey of people doing this job, 27% reported their level of education as "High School Diploma, or the equivalent". That is what current postholders reported, not a requirement any single employer sets.
Will this resume pass an ATS for a Patient Representative role?
No tool outside an employer can tell you how that employer's system is configured, including ours. What you can control is that the resume parses cleanly, names the work in the words the posting uses, and does not claim anything you cannot back up.

Related roles

Occupations O*NET records as closest to this one, and worth looking at if this search is not moving.

What this page cannot tell you

  • No tool outside an employer can tell you how that employer’s ATS is configured, including ours.
  • This page makes no claim about pay, demand or how many people hold this job. O*NET does not publish that here and we will not estimate it.
  • Keyword overlap is one input to a resume’s score, not a verdict on you. A resume that names skills you do not have is worse than one that names fewer.

If this is the job you are aiming at, the guide to tailoring a resume covers how to aim one posting properly, and building and exporting a resume here is free.

Occupation data from the O*NET 29.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under CC BY 4.0. O*NET is a trademark of USDOL/ETA. SpartanResume is not endorsed by USDOL/ETA.