What software should a First-Line Supervisor of Gambling Services Workers list?

Software recorded for this occupation includes Corel WordPerfect Office Suite, Microsoft Access, Microsoft Excel, Microsoft Office software, and Microsoft Outlook. Applicant tracking systems match on the exact product name, so write the tool as the posting writes it rather than describing it in general terms.

What other job titles cover First-Line Supervisor of Gambling Services Workers work?

O*NET records 40 titles for this occupation, including Casino Shift Manager, CSM, Floor Supervisor, and Slot Supervisor. Searching only your own job title hides most of the openings you could apply to.

What qualifications does a First-Line Supervisor of Gambling Services Workers need?

In O*NET's survey of people doing this job, 48% reported their level of education as "High School Diploma, or the equivalent". That is what current postholders reported, not a requirement any single employer sets.

Will this resume pass an ATS for a First-Line Supervisor of Gambling Services Workers role?

No tool outside an employer can tell you how that employer's system is configured, including ours. What you can control is that the resume parses cleanly, names the work in the words the posting uses, and does not claim anything you cannot back up.

First-Line Supervisor of Gambling Services Workers resume example

A resume for a First-Line Supervisor of Gambling Services Workers needs to show the work itself: directly supervise and coordinate activities of workers in assigned gambling areas. Day to day that means work like this: monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service; observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating. Recruiters and applicant tracking systems both read for the tasks and tools this role actually involves, so the strongest resume names them in your own experience rather than describing the job in the abstract. Below are the tasks O*NET records for this occupation, the software and tools it uses, the titles it is advertised under, and the skills worth naming if they are genuinely yours.

Also advertised as

The same job is posted under many titles. Searching only your own job title hides most of the openings you could apply to.

Casino Shift Manager
CSM
Floor Supervisor
Slot Supervisor
Table Games Supervisor
Casino Manager
Pit Boss
Pit Supervisor
Slot Floor Person
Slot Shift Manager
Slot Shift Supervisor
Blackjack Pit Boss
Blackjack Supervisor
Cardroom Manager
Cardroom Supervisor
Casino Floor Runner
Casino Floor Supervisor
Casino Floorperson

O*NET records 40 titles for this occupation in total.

What this work actually involves

Tasks recorded for this occupation, in O*NET's words. If your experience covers one of these, it belongs on your resume in your own words.

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
Perform paperwork required for monetary transactions.
Respond to and resolve patrons' complaints.
Greet customers and ask about the quality of service they are receiving.
Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
Monitor payment of hand-delivered jackpots to ensure promptness.
Explain and interpret house rules, such as game rules or betting limits, for patrons.
Establish and maintain banks and table limits for each game.
Reset slot machines after payoffs.
Answer patrons' questions about gaming machine functions and payouts.

30 tasks are recorded in total; these are the most central.

Example bullets for this role

Built from this occupation's own tasks. The brackets stay empty on purpose: we will not invent a number for you, and a fabricated metric is the fastest way to lose an interview you had already won.

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service, for [who or what it served], at [what volume].
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating, for [who or what it served], at [what volume].
Perform paperwork required for monetary transactions, for [who or what it served], at [what volume].
Respond to and resolve patrons' complaints, for [who or what it served], at [what volume].

Software used in this role

Recorded for this occupation by O*NET. An applicant tracking system matches the exact product name, so write the tool the way the posting writes it.

Corel WordPerfect Office Suite
Microsoft Access
Microsoft Excel
Microsoft Office software
Microsoft Outlook
Microsoft PowerPoint
Microsoft Project
Microsoft Word
Operating system software

Tools and equipment

The physical equipment this occupation is recorded as using. Worth naming when a posting asks for it by name.

10-key calculators
Board testers
Copy machines
Desktop computers
Digital multimeters
Digital oscilloscopes
Electronic cash registers
Laptop computers
Laser facsimile machines
Mobile radios
Multi-line telephone systems
Payment kiosks

What this job rates as most important

O*NET rates every skill for importance to this occupation. These are the highest rated, in order.

01Monitoring
02Service Orientation
03Active Listening
04Speaking
05Critical Thinking
06Reading Comprehension
07Social Perceptiveness
08Time Management
09Coordination
10Management of Personnel Resources

Knowledge areas

The subject knowledge this occupation draws on, rated by importance.

Customer and Personal Service
English Language
Mathematics
Administration and Management
Computers and Electronics
Education and Training
Economics and Accounting
Public Safety and Security

What qualifications people in this job have

From O*NET's survey of people doing this work. This is what postholders reported, not a requirement any single employer sets.

48%High School Diploma, or the equivalent
17%Some College Courses
12%Post-Secondary Certificate, awarded for training completed after high school

What level this role is pitched at

O*NET places this occupation in “Some Preparation Needed”. These occupations usually require a high school diploma.

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

Common questions

What does a First-Line Supervisor of Gambling Services Workers do?: Directly supervise and coordinate activities of workers in assigned gambling areas. Day to day that includes work like monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service and Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
What skills should a First-Line Supervisor of Gambling Services Workers put on a resume?: O*NET rates Monitoring, Service Orientation, Active Listening, Speaking, and Critical Thinking among the most important skills for this occupation. Name the ones that are genuinely yours and show where you used them. A resume that lists skills you do not have is weaker than one that lists fewer.
What software should a First-Line Supervisor of Gambling Services Workers list?: Software recorded for this occupation includes Corel WordPerfect Office Suite, Microsoft Access, Microsoft Excel, Microsoft Office software, and Microsoft Outlook. Applicant tracking systems match on the exact product name, so write the tool as the posting writes it rather than describing it in general terms.
What other job titles cover First-Line Supervisor of Gambling Services Workers work?: O*NET records 40 titles for this occupation, including Casino Shift Manager, CSM, Floor Supervisor, and Slot Supervisor. Searching only your own job title hides most of the openings you could apply to.
What qualifications does a First-Line Supervisor of Gambling Services Workers need?: In O*NET's survey of people doing this job, 48% reported their level of education as "High School Diploma, or the equivalent". That is what current postholders reported, not a requirement any single employer sets.
Will this resume pass an ATS for a First-Line Supervisor of Gambling Services Workers role?: No tool outside an employer can tell you how that employer's system is configured, including ours. What you can control is that the resume parses cleanly, names the work in the words the posting uses, and does not claim anything you cannot back up.

Related roles

Occupations O*NET records as closest to this one, and worth looking at if this search is not moving.

What this page cannot tell you

No tool outside an employer can tell you how that employer’s ATS is configured, including ours.
This page makes no claim about pay, demand or how many people hold this job. O*NET does not publish that here and we will not estimate it.
Keyword overlap is one input to a resume’s score, not a verdict on you. A resume that names skills you do not have is worse than one that names fewer.

If this is the job you are aiming at, the guide to tailoring a resume covers how to aim one posting properly, and building and exporting a resume here is free.

Occupation data from the O*NET 29.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under CC BY 4.0. O*NET is a trademark of USDOL/ETA. SpartanResume is not endorsed by USDOL/ETA.